zaya 9 Privacy Policy

Introduction and Scope

This privacy policy ("Policy") applies to all services offered on the zaya 9 platform. By using our website you accept the terms set out in this policy. By creating an account or using zaya 9's services, you are considered to have given your consent to the collection and use of your information in the manner described below.

This policy is linked to our Terms and Conditions and both documents should be read together. In the event of any conflict, this privacy policy will take precedence on matters relating to data.

zaya 9's services are intended only for persons aged 21 or above. No information is collected from minors, and any such information found will be deleted immediately.

What Information Is Collected

2.1 Registration and Identity Information

The information you provide when opening an account on zaya 9 is collected. This includes:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Copies of government-issued documents submitted for identity verification (where applicable)

2.2 Financial Information

During deposit and withdrawal processes, your bKash, Nagad, or Rocket number or bank account details may be collected. This information is used solely to complete transactions and is not sold to or shared with third parties.

2.3 Automatically Collected Information

The following information may be collected automatically while you use the website:

• IP address and device type
• Browser name and version
• Time of site access and page visit details
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

Your bets, win/loss history, session duration, and preferred games are stored on our servers. This information is used for account management, service improvement, and ensuring responsible gaming.

Purpose of Data Use

zaya 9 uses your information for the following purposes:

• Creating, managing, and verifying accounts
• Processing deposits, withdrawals, and other financial transactions
• Providing customer service and technical support
• Preventing fraud and ensuring account security
• Improving platform functionality and testing new features
• Complying with applicable laws and regulations
• Sending relevant offers and updates subject to your consent

zaya 9 never sells your personal information to marketing third parties. Information may only be shared with partners necessary for running the service and where required by legal obligation.

Data Storage and Security

4.1 Retention Period

Necessary information is retained for as long as your account is active. Even after account closure, certain information may be kept for a defined period due to legal obligations or dispute resolution needs.

4.2 Technical Security

zaya 9 uses SSL encryption technology to keep your information secure. Passwords are never stored in plain text — only encrypted hashes are kept. Additional security layers are maintained for financial information.

4.3 Servers and Infrastructure

Our data is stored on secure servers and only authorised staff may access it when necessary. Every instance of data access is logged and regular security audits are carried out.

Sharing Information with Third Parties

Your information may be shared with third parties in the following circumstances:

5.1 Service Providers

We use trusted partners for payment processing (bKash, Nagad, Rocket, bank transfer), IT infrastructure, and customer service. These partners receive only the information necessary to provide the specified service and may not use it for their own purposes.

5.2 Legal Requirements

Information may be disclosed pursuant to an order of a competent court, a lawful request from an investigating authority, or a legal obligation. In such cases, no information beyond what the law requires will be provided.

5.3 Business Changes

In the event of a company acquisition, merger, or asset transfer, information may pass to the new entity. The standards of this policy will, however, be maintained.

Cookies and Tracking Technologies

The zaya 9 website uses cookies. Cookies are small text files stored in your browser that help improve your experience on future visits.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: Remember your language and preferences.
• Analytics cookies: Collect information to help us understand how the site is used (in anonymous form).
• Marketing cookies: May be used to show relevant advertisements.

You can disable all cookies other than essential ones through your browser settings, though this may limit certain features.

Your Rights

You have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to object to processing: The right to object to the use of your information for marketing purposes.
• Data portability: The right to receive your information in a structured format.

To exercise these rights, please contact our support team. We may be required by law to retain certain information, but you will be clearly informed if that is the case.

Protection of Minors

zaya 9's services are for persons aged 21 or above. We do not knowingly collect information from any minor. If we become aware that a minor's information has entered our database, it will be deleted immediately and the associated account will be closed.

Visit our Responsible Gaming page for more information on responsible gaming, ways to protect yourself and your family, and how to set limits.

International Data Transfers

In some cases your information may be stored or processed on servers outside Bangladesh. In such cases we ensure that applicable data protection standards are met and that your information receives equal or greater protection.

Data protection obligations are explicitly stated in agreements with third-party partners.

Policy Changes and Updates

zaya 9 may update this privacy policy when necessary. The new version will be published on the website before it takes effect, and registered users will be informed by email or platform notification. Continued use of the platform after any change will be considered acceptance of the new policy.

We recommend reading our Terms and Conditions to understand the overall conditions of the service and your rights and obligations as a user.

Contact and Complaints

If you have any questions about this privacy policy, requests to access your information, or complaints, please contact our support team. Our 24/7 live chat and email support are available in Bengali and English.

Support email: [email protected]

For quick answers to common questions, visit our FAQ page — it covers common queries about accounts, payments, and gaming.

We aim to resolve your request as quickly as possible. Complex matters may require additional verification, but you will be kept informed if that is the case.